Investor Charter

Vision

To help investors transact in financial products with clarity about what they are buying, complete documentation, and a servicing relationship they can rely on across market cycles.

Mission

• To place the investor's stated requirement ahead of any product's distribution economics
• To disclose our role, our registration and our sources of remuneration without being asked
• To complete every transaction and service request accurately and within reasonable time
• To keep investor records confidential and secure
• To resolve complaints promptly and to escalate them fairly where we cannot

Services we provide to investors

• Assistance with KYC and onboarding formalities for mutual fund investing
• Execution of purchase, switch, redemption, SIP, STP and SWP transactions
• Delivery of account statements, capital gains statements and transaction confirmations
• Assistance with non-financial requests such as change of bank, address and nominee
• Support with transmission of units in the event of the unit holder's death
• Basic information about scheme features, drawn from the scheme documents

Rights of investors

• To receive fair, courteous and prompt service without discrimination
• To be informed of our AMFI and APMI registration numbers and of how we are remunerated on each product
• To receive all statutory documents and disclosures relating to a scheme
• To have personal information held securely and used only for stated purposes
• To transact directly with the asset management company without using a distributor
• To have grievances addressed and escalated through the published process

What investors should do

• Read the Scheme Information Document and Key Information Memorandum before investing
• Complete KYC and keep PAN, bank, address and nominee details current
• Ensure all forms are complete and signed by the required holders before submission
• Retain acknowledgements, account statements and transaction confirmations
• Never leave a form blank for someone else to complete, and never sign a blank form
• Deal only through registered intermediaries and verify AMFI or SEBI registration

What investors should not do

• Do not issue cheques or transfer funds in the name of any distributor or individual
• Do not act on assurances of guaranteed or unusually high returns from any source
• Do not share login credentials, one-time passwords or transaction PINs with anyone
• Do not accept incomplete documentation or verbal assurances instead of written terms

Expected timelines

• Acknowledgement of a complaint: within 3 working days of receipt
• Resolution of a complaint: within 21 working days, or an interim update if longer
• Transaction submission to the AMC or registrar: same business day where received before cut-off
• Statement and document requests: within 3 working days