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as on 19 Oct, 12:58 pm

Grievance Redressal

How to raise a complaint with us, how long we take, and where to escalate if we do not resolve it.

Home/Investor Corner/Grievance Redressal

A complaint is not an inconvenience. It is the fastest way we find out that something in our process is broken, so we would rather hear it early and in plain language.

Who to contact first

For any grievance concerning our service, please contact us directly:

Phone: +91 9558052565, Monday to Friday, 9:00 AM to 7:00 PM
Email: info@pyrramid.in
Post: Pyrramid Wealth Distributors, 308-309, Raghuvir Symphony Shoppers, Bhimrad Canal Rd, Apcha Nagar, Althan, Surat, Gujarat - 395017
Principal officer for grievances: Mr. Jaimin S. Sheth

Our timelines

Acknowledgement of your complaint: within 3 working days
Resolution or a substantive written response: within 21 working days
Where resolution depends on a third party, an interim update with the expected date

Escalation path

Raise it with our desk

Write to info@pyrramid.in or call +91 9558052565 with your folio or policy reference and a description of the issue. You may also use the form on this page. We acknowledge every complaint within 3 working days.

Escalate to the principal officer

If the response does not resolve it, or you have not heard from us within 7 working days, write to our principal officer, Mr. Jaimin S. Sheth, at info@pyrramid.in marking the subject line 'Escalation'. A written response follows within 21 working days.

Take it to the product manufacturer

Every asset management company, insurer and lender has its own investor grievance officer, with contact details published on their website and in the offer document. Complaints about a scheme, a policy or a loan account can be raised directly with them at any time.

Approach the regulator

If you remain dissatisfied, you may approach the relevant regulator. For mutual funds, SEBI SCORES at scores.sebi.gov.in. For insurance, IRDAI Bima Bharosa at bimabharosa.irdai.gov.in. For banks and NBFCs, the RBI Complaint Management System at cms.rbi.org.in. You may also use the SEBI SMART ODR portal for dispute resolution.

Raise a complaint

Use this form to record a grievance. Include the folio, policy or application number if you have it — it lets us look into the matter without a second round of emails.